Director Retail Design
- Understanding your customer demographics before diving into design planning
- Utilising design-thinking and customer journey maps in store planning and design
- Integrating technology and smart devices to create an immersive in-store experience
- How IoT is impacting on the future of branch and store operations
- Assessing IoT investments to empower branch/store efficiency and customer experience
- Exceeding customer expectations with IoT: How and where to start?