05 - 06 September, 2018
Amara Sanctuary Resort Sentosa, Singapore

Ben Hawkins


Director Retail Design
Optus


9:40 AM Co-Creating Branch Designs to Deliver Exceptional Customer Experience

  • Understanding your customer demographics before diving into design planning
  • Utilising design-thinking and customer journey maps in store planning and design
  • Integrating technology and smart devices to create an immersive in-store experience

9:30 AM PANEL: Shaping the Future of Brick & Mortars with Internet of Things

  • How IoT is impacting on the future of branch and store operations
  • Assessing IoT investments to empower branch/store efficiency and customer experience
  • Exceeding customer expectations with IoT: How and where to start?


Check out the incredible speaker line-up to see who will be joining Ben.

Download The Latest Agenda